Terms of Use
Article 1 – Definitions
In these terms, the following definitions apply:
- Withdrawal Period: The period in which the consumer may exercise their right of withdrawal;
- Consumer: A natural person who is not acting in the course of a professional or commercial activity and who enters into a distance contract with the entrepreneur;
- Day: Calendar day;
- Long-Term Transaction: A distance contract concerning a series of products and/or services where the delivery and/or obligation to purchase is spread over time;
- Durable Data Carrier: Any tool that allows the consumer or entrepreneur to store personal information in a way that makes future consultation and unchanged reproduction possible;
- Right of Withdrawal: The option for the consumer to withdraw from the distance contract within the withdrawal period;
- Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers;
- Distance Contract: A contract concluded using one or more means of distance communication as part of a system organized by the entrepreneur;
- Means of Distance Communication: Tools used to conclude a contract without the consumer and entrepreneur being physically present at the same place at the same time.
Article 2 – Identity of the Entrepreneur
Email: Sunbloomau@outlook.com
Article 3 – Scope
These General Terms and Conditions apply to every offer from the entrepreneur and to any distance contract between the entrepreneur and the consumer. Before the conclusion of a distance contract, the consumer will be provided with the text of these terms. If that is not possible, the consumer will be informed where and how to access them and request a free copy.
Article 4 – The Offer
- Offers are non-binding. The entrepreneur reserves the right to change the offer.
- The offer contains a complete and accurate description of the products or services offered. Obvious errors or mistakes do not bind the entrepreneur.
- All images and specifications are indicative. Colors in photos may vary from actual product colors.
Article 5 – The Contract
- The contract is concluded when the consumer accepts the offer and meets the stated conditions.
- For electronic transactions, the entrepreneur confirms receipt of acceptance immediately via electronic means.
- The entrepreneur takes appropriate technical measures to ensure secure transmission of data.
Article 6 – Right of Withdrawal
- Consumers have the right to withdraw from the contract within 14 days without giving any reason.
- The withdrawal period begins on the day the consumer or a third party designated by them receives the product.
- To exercise the right, the consumer must inform the entrepreneur clearly (e.g., by email).
- The consumer bears the return shipping costs.
Article 7 – Exclusion of the Right of Withdrawal
- The right of withdrawal is excluded only if this was explicitly stated in the offer and the consumer was informed before concluding the contract.
Article 8 – Prices
- Prices listed in the offer are final and include statutory VAT.
- Any import duties or taxes are the consumer’s responsibility.
- Price changes are reserved until the contract is concluded.
Article 9 – Delivery
- The entrepreneur will take the utmost care when receiving and fulfilling orders.
- Delivery time is typically 6 to 12 days after shipment. In case of delay, the customer can track the status via the “Track Your Order” page using the tracking code.
Article 10 – Payment
- Unless otherwise agreed, payments are due immediately upon contract conclusion.
- The consumer must report any discrepancies in billing without delay.
Article 11 – Complaints
- The entrepreneur has a complaints procedure and will respond to complaints within 14 days.
- If unsatisfied with the complaint resolution, the consumer can contact the relevant consumer protection authority.
Article 12 – Applicable Law
- These Terms of Service and any separate agreements under which we provide services shall be governed by and interpreted in accordance with law.
Article 13 – Changes to the Terms and Conditions
- The entrepreneur reserves the right to amend these Terms and Conditions. Changes will be communicated to the consumer at least 14 days before taking effect.